DP Jones & Co implement and maintain a Quality Management System (QMS) conforming to the requirements of ISO 9001:2015.
The key objectives of our Quality system are to:
- Consistently deliver high quality products and services that meet our customer and relevant statutory and regulatory requirements.
- Enhance customer satisfaction through effective application of the system.
- Provide assurances to our customers and relevant statutory and regulatory stakeholders.
- Facilitate new product and service development opportunities.
- Compel business improvement.
Our objectives shall be achieved by:
- Regular monitoring of customer satisfaction with our product and service quality standards.
- Working in partnership with our clients to ensure we understand their needs and that we satisfy them.
- Working in partnership with our suppliers to ensure they understand our needs and they satisfy us.
- Continually developing our personnel and processes.
- Communicating effectively throughout the business.
- Utilising procedures to control key processes.
- Complete and deliver projects on time, within budgets and to our customer's specifications and satisfaction.
- Internal monitoring of our production and customer contact processes and the setting of targets for improvement.
- Controlling and eliminating non-conformities through corrective and preventative measures.
Continued success of DP Jones & Co is underpinned by our commitment to our quality management system.