Quality Policy

DP Jones & Co implement and maintain a Quality Management System (QMS) conforming to the requirements of ISO 9001:2015.

The key objectives of our Quality system are to:

  • Consistently deliver high quality products and services that meet our customer and relevant statutory and regulatory requirements.
  • Enhance customer satisfaction through effective application of the system.
  • Provide assurances to our customers and relevant statutory and regulatory stakeholders.
  • Facilitate new product and service development opportunities.
  • Compel business improvement.

Our objectives shall be achieved by:

  • Regular monitoring of customer satisfaction with our product and service quality standards.
  • Working in partnership with our clients to ensure we understand their needs and that we satisfy them.
  • Working in partnership with our suppliers to ensure they understand our needs and they satisfy us.
  • Continually developing our personnel and processes.
  • Communicating effectively throughout the business.
  • Utilising procedures to control key processes.
  • Complete and deliver projects on time, within budgets and to our customer's specifications and satisfaction.
  • Internal monitoring of our production and customer contact processes and the setting of targets for improvement.
  • Controlling and eliminating non-conformities through corrective and preventative measures.

Continued success of DP Jones & Co is underpinned by our commitment to our quality management system.

David Jones
Managing Director