Terms and Conditions:
MANUFACTURER’S WARRANTY — DP JONES & CO
1. Warranty Scope and Coverage Period
DP Jones & Co Memorials (hereafter referred to as the "Company") warrants all cast bronze plaques, natural stone components, monuments, and masonry installations supplied by it (hereafter referred to as "Goods and Services") against manufactured defects of workmanship or materials.
- The Warranty Period: This warranty is valid for twelve (12) months from the date of receipt of the Goods or completion of the installation by the Company.
- Sole Obligation: The Company’s only obligation under this warranty shall be to repair the Goods or replace the Goods proved to be structurally or materially defective from manufacture or installation error.
2. Layout Approvals and Ordering Conditions
All Goods are custom-made to order. To be eligible for warranty repair or replacement, Goods must conform to the Customer’s Purchase Order and the Company’s Sales Order / Tax Invoice.
- Finality of Approval: Once documented manufacture approval has been given by the Customer, the order is subject to the Company’s full Terms and Conditions.
- Cancellation: The Customer has no right to cancel or alter an order once manufacture approval has been accepted by the Company. Minor layout variations inherent to the handcrafted casting process or natural variations in stone grain and colour do not constitute a defect.
3. Specific Masonry and Natural Stone Clauses
Granite, concrete, and masonry elements are subject to distinct environmental and structural forces. The following conditions apply specifically to masonry:
- Natural Stone Variations: Granite and marble are products of nature. Natural variations in colour, vein patterns, grain, or minor fissures are inherent characteristics and are not covered as material defects.
- Site and Foundation Shifting: The Company does not warrant against masonry cracking, tilting, or sinking caused by subsequent cemetery ground movement, soil subsidence, tree root growth, or shifting foundations not poured by the Company.
- Joints and Sealants: Epoxies, pointing mortar, and silicones used in assembly are covered under the 12-month installation period. Natural weathering or erosion of these sealants past this period is standard outdoor wear and tear.
4. Comprehensive Environmental Exclusions
Because bronze and stone memorials are outdoor installations, they are subject to natural weathering. This warranty strictly excludes damage, deterioration, or discoloration caused by local environmental conditions, including but not limited to:
- Exposure to intense sunlight, extreme heat, or heavy rainwater pooling.
- Atmospheric contact with salt spray, coastal sand, high winds, or airborne abrasives.
- Chemical damage resulting from cemetery maintenance sprays, fertilizers, weed killers, bore water stains, solvents, or harsh chemical cleaners.
- Natural aging, oxidation, or the development of a bronze patina over time.
5. Voiding of Warranty
This warranty will be rendered completely void if:
- The Goods are cleaned with abrasive materials, wire brushes, high-pressure water blasters, or unapproved chemical solvents.
- The Goods are altered, modified, or repaired by any third party without explicit written authorization from the Company.
- Damage occurs due to incorrect installation, lifting, repositioning, or masonry work performed by parties other than the authorized DP Jones & Co stone team
